Refund policy

SATISFACTION GUARANTEED
We stand behind the quality of our coffee and are committed to ensuring your complete satisfaction with every purchase.

EXCHANGES
We offer convenient exchanges for any same-size bag if you're not satisfied with your coffee selection. Simply contact our customer service team at support@fallengroundscoffee.com with your order number and we'll process your exchange promptly. At least 50% of the original product must remain for exchange processing.

REFUNDS
Full refunds are available if an exchange does not meet your needs. We will process your refund to the original payment method once we receive your return. At least 50% of the original product must remain for refund processing.

REQUIREMENTS
All refunds and exchanges are processed for the original purchaser only and must be requested within 30 days of receiving your order. This ensures we can provide you with the freshest coffee experience and maintain our quality standards.

QUALITY ASSURANCE
Our roasting process is carefully monitored to deliver consistent, high-quality coffee. If you experience any issues with your order, we are committed to finding a solution that meets your satisfaction.

OUR COMMITMENT
We are dedicated to ensuring complete satisfaction with your coffee purchase and will work with you to resolve any concerns.

For assistance with returns, refunds, exchanges, or any questions about your order, please contact our customer service team at support@fallengroundscoffee.com